Resume
Below is a summary of my work experience. For a complete look at my accomplishments, you can download my full resume here.
You can also visit my Portfolio page to view work samples, products I managed, and a case study I recently completed.
Click here to view my work portfolio.
Work Experience
Nuvocargo: 01/2022 - 11/2022
04/2022 - 11/2022
01/2022 - 04/2022
Lead Product Manager
Senior Product Manager
As the Lead Product Manager at Nuvocargo, a cutting-edge digital logistics platform, I reduced the time it took Shippers to book a shipment from 2-days to instantaneous and reduced friction by centralizing all forms of communication between Shippers and Carriers into one application.
I successfully aligned stakeholder objectives, implemented agile best practices, and managed API integrations to drive efficiency and customer satisfaction.
Willis Towers Watson: 07/2015 - 01/2022
03/2019 - 01/2022
07/2015 - 03/2019
Senior Product Manager
Product Manager
During my tenure at Willis Towers Watson, a global advisory and solutions company, I introduced data integrity and eliminated operational inefficiencies by creating a single benefits enrollment platform that was able to serve every client in every country in every dialect.
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Through strategic planning and cross-functional collaboration, I led a team to successfully launch the platform to over 100 clients in 35 countries in 30 dialects that resulted in an 83% customer-approval rating and a 95% client retention rate.
Synacor, Inc: 11/2005 - 03/2015
08/2009 - 03/2015
Senior Director of Product, Portal
As the Senior Director of Product at Synacor, an industry leader in content and services delivery, I owned the vision and execution of their flagship white-label portal product, resulting in 21.5M+ unique monthly viewers and $100M+ annually. With a focus on customer satisfaction and revenue growth, I secured partnerships with major clients, including Verizon and Charter and played a key role in driving the company's IPO in my 6th year.
11/2007 - 07/2009
11/2006 - 11/2007
11/2005 - 11/2006
Product Group Manager
Manager, Portal Solutions
Product Manager
M&T Mortgage: 10/2001 - 08/2005
10/2001 - 08/2005
Internet Channel Manager, Banking Officer
Built and launched the very first version of MandTMortgage.com. “Proactive Galaxy Award Winner” Q1 2003: Given to the employee who best demonstrates initiative.
Education
State University of New York at Fredonia
BA, Business Administration, Marketing
Skills & Expertise
• Product Development
• Consulting: Software & IT
• Client Management
• Cross-functional Team Leadership
• Product Roadmap & Prioritization
• Search Engine Optimization (SEO)
• User Stories & Epics
• Jira, Trello, & Linear
• Start-ups
• Software Development
• Mirro
• FullStory
• Lookr
• Loom
• Qualtrics – NPS Surveys
• Hubspot
• Program Management
• Agile & SCRUM
• Mentoring & Training
• Business Development
• User Experience (UX)
• Go-to-market Strategy
• Full SDLC
• Change Management
• Customer Development
• SaaS
• MS Office
• Notion
• Linear
• Google Analytics
• SEM Rush
• Google Docs, Sheets, Slides